Online surveys

for government departments

Federal or state government departments, government-funded organisations.

Gather the data you need with easy-to-design online surveys

Swift Digital is your all-in-one mobile and survey platform.

Create simple or complex surveys using over a dozen question types and branching logic. Use our built-in tools to see responses by question view or respondent view, and export advanced PDF and Excel reports directly from the platform.

See it in action. Schedule a demo of our survey platform….

Download Brochure


Customised templates for mobile & desktop interaction


Easy-to-complete surveys ensure impressive response rates


Use the information gathered to guide decision-making


Design unique surveys with our drag & drop builder


Custom-branded templates to promote your organisation


Measure & analyse survey responses

Many Australian government departments have selected Swift Digital as their engagement platform.

Web-based questionnaires could replace traditional paper questionnaires based on comparable response rates and lower costs.

Conclusion of a 2013 study published in the Journal of Medical Internet Research
Melbourne library

Why Swift Digital?

Government departments, like many large organisations in Australia, must deal with extra challenges when it comes to marketing and communications.

Data security and privacy is always paramount. It’s partly for this reason that many of Australia’s largest government, banking, financial, educational and legal organisations choose us.

The Swift Digital servers are located in Australia, with data subject to Australian jurisdiction only. We also keep up to date with, and ensure compliance with, all anti-spam and privacy laws.

As well as this, our platform has established itself since 2001 as the most reputable and effective marketing automation platform in the country.

A full suite of services

Online surveys are just one part of the suite of marketing automation services we provide.

Our platform offers comprehensive tools for email marketing, event management, mobile/SMS marketing, landing pages, and more.

Your data is safer with us!

With data servers located in Australia, your data always remains under Australian jurisdiction. This gives our clients peace of mind – as does the fact that we’re fully compliant with all anti-spam and privacy laws.

We have started sending out our internal newsletter and have been getting great comments from the business on the new look and feel of the emails. Also, our team is very happy with the support received when they’ve had questions.

NSW Government

Some impressive statistics


Surveys Created


Questions Added


Responses Received

Packed to the rafters with survey features

15 question types

There are 15 question types to use in any combination and with any criteria.

Branded templates

High-quality, branded survey, email and page templates.

Custom subdomain

Branded URL’s for sharing surveys via email, online, on social media.

Anonymous or tracked

Set your surveys up for anonymous or identified feedback.

Multiple reporting options

View HTML or PDF reports with charts and graphs, or export to Excel.

Branching logic

Use logic and criteria to keep surveys concise and relevant.

Set open/close dates

Specify when you’d like to start and stop receiving responses.

Save and return functionality

Allow respondents to save progress and return at a later time.

Signature panels

Add a signatory box for compliance, permission and approval sign-offs.

Trigger emails

Automatically issue emails to respondents upon completion.

Landing pages

Build landing pages to provide more information and link to your surveys.

Multi-purpose forms

Use forms for surveys, feedback, data capture, registrations, etc.
NSW Office of Sport

Who's it for?

Creating and distributing paper surveys and then analysing responses was once a time-consuming and expensive process.

But the significant advances of technology have helped government organisations transition to a more cost-effective and engaging way to gather the data they need to make important decisions and take action.

If you’re looking to gather information from citizens, suppliers, contractors, staff, or any other stakeholders in your government department, the online survey templates from Swift Digital make life a lot easier.

Whether you need opinion on government satisfaction or environmental issues, or feedback from event attendees or voters, our online surveys are easy to build and designed to optimise response rates…

Build more effective surveys by:

  • Including 15 different message types to elicit responses

  • Using the drag & drop builder to create unlimited customised surveys

  • Improving readability with clear & crisp design

  • Designing user-friendly surveys that are quick & easy to complete

  • Permitting data saving & resumption for survey respondents

  • Using branch logic to keep the surveys succinct

  • Automatically designing surveys for mobile & desktop

  • Building landing pages to increase survey response rates

  • Distributing surveys quickly via downloads or emails

  • Gathering data into visual reports for an at-a-glance view of responses

Many Australian government departments have selected Swift Digital as their engagement platform.


Digital surveys that save time & lower costs

Digitizing paper-based surveys doesn’t just reduce the paperwork and data entry burden.

It speeds up the process of getting the data you need to take action; it lowers costs of getting this information; and can save considerable amounts of time for government employees.

We’ve simplified the survey design process and the experience of completing the surveys, helping government departments get more of the feedback and opinion they need.

And we provide the tools to analyse the responses quickly and effectively, as well as following up with respondents with automatic emails upon survey completion.

Create maximum impact with minimal demand on your precious time.

Email Triggers

Send automated emails with links to your surveys

When someone attends Government program

Send “Program Feedback” email

Completion Email

Send automated completion email once survey has been submitted.

“Program Feedback” survey is submitted

Immediately send “Thank you” email

Build User Journeys

Build user journeys with unlimited paths, actions, and milestones

  • Build unlimited paths with various triggers to send email and SMS campaigns.
  • Set triggers to occur at any variable, from immediately to hundreds of days later.
  • Assign data conditions to triggers that must be met for campaigns to be sent.
  • Run, pause, edit, and clone campaign journeys at any time.

Need more than survey software?

Swift Digital provides an entire automated marketing platform for government departments.

This includes a suite of tools including email marketing, event management, landing page creation, SMS and mobile, marketing automation, and more.

All campaigns can be managed centrally from a single dashboard, with data servers located in Australia processing all your data.

Learn more: Online Surveys

Email Marketing

Effortlessly create stunning emails, newsletters, and campaigns using our drag-and-drop email builder.

Event Management

From invite to check-in, you’ll have a beautifully branded and seamless event registration process.

Landing Pages

Build web pages like you build emails. Create forms to capture leads and contacts.

Mobile and SMS

Send personalised messages to your contacts and monitor responses.


Create user journeys and assign actions to occur based on milestones, dates, and behaviours.

Engagement Scoring

See who’s engaged and who’s not and target campaigns accordingly.

What's next?

1. Click ‘Get Started’
2. Fill out the form to submit a request
3. We’ll be in touch to help

Get Started

Recent Online Survey Related Articles

For More Tips, Tricks and Information About Online Surveys - Subscribe To The Swift Digital Blog

13 May 2022 in Security and Privacy, Surveys

How To Create a Survey & Keep The Data In Australia

5 | Minute ReadAn online survey is a survey that includes a range of questions on a particular topic that is undertaken online by your target audience, usually via the internet or through email.So, if you're looking to collect feedback from a group of people, you create a survey, of…
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1 April 2021 in Internal Communications, Surveys

30 Important Internal Communications Survey Questions

5 | Minute Read Employees are most productive when they understand how their work fits into the company's larger goals, an internal communications survey will help with this. Developing an internal communications strategy that is in line with the culture of your company is an important step toward a more…
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14 December 2020 in Surveys, Web and Landing Pages

3 Tips for Building Landing Pages for Your Online Surveys

6 | Minute Read Landing pages help to improve survey engagement by providing an online destination where potential responders can get all the information they need to make a submission. Landing pages are easier to share and distribute than direct links to surveys, and they give you the opportunity to…
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