Platform Spam and Privacy Policy

Data security is one of our highest priorities. The Swift Digital server network is hosted in a highly secure data centre in Sydney. The server infrastructure is subject to constant monitoring and maintenance to ensure maximum uptime and reliability. The Swift Digital software platform is robust and secure, with regular penetration testing conducted to ensure it is invulnerable. All data is held under the Australian Privacy Principles. All clients are required to strictly comply with the Spam Act 2003. The use of rental or purchased email lists is prohibited. Swift Digital does not rent or sell email lists.

Data security is a priority

All data collected and stored in your Swift Digital account is done so in accordance with the Australian Privacy Principles. Your data is stored in Australia and is subject to Australian Law.

No client data is ever exposed to third parties except under order of the law, therefore risk should be part of your decision on using non-Australian companies for your internet marketing. For more information please go to Australia Privacy Act.

Data Centre Security

Access to our servers in the data centre is to authorised Swift Digital personnel who have undergone security checks and induction training. Operated to an enhanced Tier III standard the data centre has diverse 33 kV feeds feeding a backup power system consisting of 22 diesel rotary UPS systems. Final distribution to customer suites is in a 2(N+1) configuration. For more information about our secure hosting services go to Global Switch.

Your data is your property

All data in your Swift Digital account is owned by you and Swift Digital treats all your data as private. We do not sell your data, and we do not use the information you collect for our own purposes except in a limited set of circumstances (e.g. if we are compelled to for legal reasons, or if you’ve made this information public).

In order for you to send publications via email, you may upload lists of email addresses to the Swift Digital mail house, in which case Swift Digital acts as a mere custodian of that data. We don’t sell these email addresses and we use them only as directed by you and in accordance with this policy. The same goes for any email addresses collected by you through surveys or subscription forms.

We keep your data securely at an Australian data centre.

Software Penetration Testing

70% of all security breaches are due to vulnerabilities within the web application layer. We conduct penetration testing on our software on a regular basis. We hire independent certified companies, such as PureHacking, to perform security penetration testing from login to data storage within our software and the servers that host it.

Pure Hacking uses state-of-the art security tools to identify design flaws and determine whether our code and/or servers are vulnerable. We can ensure that your data is safe. We also encourage our customers to conduct their own audits and Penetration Tests.

Our staff are fully trained on self auditing and software security.

We do not buy or sell lists

The Spam Act 2003 was introduced to protect Australians from Spam. Compliance means ensuring you communicate with people who have given you permission either by expressly signing up to receive your communications or by doing business with you. Only permission marketing is permitted when using Swift Digital’s services.

Swift Digital is an Email Service Provider (ESP). Swift Digital is strictly compliant with the Australian Spam Act 2003 and the Australian Privacy Principles.

We have terms and conditions to prevent abuse by users in order to ensure that no spam is sent through our systems. If you have any questions about our spam policy, or you wish to report spam from one of our customers, please email abuse@swiftdigital.com.au.

Spam Act Compliance

Swift Digital requires that our clients fully adhere to the Australian Spam Act 2003.

From the Act:

The Spam Act 2003 prohibits the sending of unsolicited commercial electronic messages – known as spam – with an Australian link. A message has an Australian link if it originates or was commissioned in Australia, or originates overseas but was sent to an address accessed in Australia.

All commercial electronic messages sent by a business or organisation must meet the requirements for consent, sender identification, and mandatory unsubscription. See more detailed information on meeting the requirements of the Spam Act 2003.

Australian Privacy Principles

We treat your data with the utmost care and respect. All data is securely stored at an Australian data centre, and is held under the Australian Privacy Principles. The Australian Privacy Principles replaced the National Privacy Principles and Information Privacy Principles on 12 March 2014. These apply to Australian organisations, and Australian and Norfolk Island government bodies. View more information on the Australian Privacy Principles.

Any and all data stored in your Swift Digital account is owned entirely by you. As an ESP, Swift Digital acts only as custodian of the data. We do not sell data or mailing lists, and we do not disclose any information contained in customer accounts unless we are compelled to do so under Australian law.

No data stored in a Swift Digital account ever leaves Australian shores, and thus, Australian jurisdiction. This enables our clients to comply with APP 8 – cross-border disclosure of personal information.